FAQs

• Shipping & Delivery
• Returns
• Orders & Tracking
• Products & Stock
• Payments & Gift Cards
• Other

Don’t buy wondering. From the discounts to the juicy details, we’ve answered all of your burning questions about our offers – because filling your cart is the only thing you should have to focus on.

Where do you ship to?

You can view a full list of the countries that we ship to here.

Due to current worldwide events, Energy Gym Shorts has needed to temporarily suspend shipping to countries with closed borders. We look forward to being able to ship to our community in these countries soon.

How long will my order take to arrive?

You can view dispatch & delivery times here. Simply select your country of delivery from the dropdown.

Where is my order shipped from?

Orders placed from our site are shipped from our central warehouse.

Will I have to pay customs & duties on my order?

Our shipping & delivery page here will tell you if you will be eligible to pay customs & duties. Simply select your country of delivery from the dropdown.

What is the difference between dispatch and delivery?

Dispatch is the time it takes from receiving your order to it leaving the warehouse. Delivery time is the time it takes to get to you once your package is picked up from our fulfilment centre.

How much does it cost to ship my order?

Shipping costs for your order can be viewed here. Simply select your country of delivery from the dropdown.

Can I change my address once the item has been dispatched?

Domestic customers can change their address by contacting the delivery partner who has their parcel. International customers will need to wait until the parcel arrives in their country before they can change it.

How do I return an item?

We’ve made our returns process simple. Just head to our returns page here for the full instructions and return policy.

What if my item is faulty?

If you’ve received an item which you believe to be faulty, please do not hesitate to contact our team with clear images, a detailed description, as well as the order number and email address associated with the purchase. If your claim is justified, we’ll arrange a resolution for you.

Claims for orders arriving damaged or with incorrect items must be made within the stated period. After that period, you will be required to follow our standard returns procedure. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.

Do I need to pay for return shipping?

For customers selecting a store credit for their item/s, a shipping label is offered. For customers in certain locations selecting a store credit, a prepaid shipping label fee will be charged upon lodgement of their return. This fee is dependent on the country you are returning from. For customers outside of those locations, selecting a store credit will generate a plain address label free of charge. If you are having trouble lodging your return, please reach out to our support team.

How long does it take to process my return?

We do our best to process your return within a reasonable period once it arrives at our warehouse.

Can I exchange an item?

While we’re working hard on creating an exchange process, exchanges are not currently available to customers.

I received my item as a gift, how can I return it?

To return an order received as a gift, we require the original purchaser to reach out with the necessary order information. We can then point you in the right direction.

What is the return address?

For all orders placed through our site, a returns label containing the returns address can be generated on our returns page here.

I’ve sent a non-Energy Gym Shorts item back to you, what do I do?

Anything accidentally or incorrectly returned our way will be the responsibility of the sender, not us. We’ll always do our best to help, but we can’t make any promises.

Can I return multiple orders with one shipping label?

To ensure a smooth returns process, we kindly recommend using the designated shipping label generated upon lodging each return request. Combining multiple orders may result in extended processing times. Please utilise the individual shipping labels.

How can I track my order?

Follow your activewear from dispatch to your doorstep by using your order number and email, or your tracking number to track your order here.

Can I cancel my order?

Due to the speed and efficiency of our distribution centres, once you hit Pay Now, we’re unable to cancel your order. However, our returns process makes refunding your activewear easy. Head to our Returns Page here to find out how.

Can I amend my order after it has been placed?

Due to the speed of our distribution centres we’re unable to make changes to your order, but if you’d like to change your shipping address, contact the shipping partner when you receive your tracking info. If you have any further questions, please contact our customer service team.

What if I don’t receive my order confirmation?

Sometimes order confirmation emails can be redirected into junk inboxes. If you don’t have it in either inbox, you can contact us and our team will be able to confirm your order.

Why was my order automatically cancelled?

Sometimes orders are incorrectly identified as fraudulent by our system, causing automatic cancellation. If you think you’ve been affected, contact our team.

How do I find out when an item is going to be back in stock?

If you’re in love with a product on our site that’s out of stock, simply click on your desired size and input your email in the ‘email me when available’ box. You’ll be the first to know when that item is restocked.

What is the warranty on products?

All Energy Gym Shorts products have a warranty period from the date of purchase. We will replace items with a manufacturing defect. If you have received an item which you believe to be faulty, please contact our customer service team with clear pictures, a description, and your order details.

What’s your sizing like?

We’ve included a helpful size guide on each of our product pages. If the item is a smaller or larger fit than normal, it will be noted by the sizing chart.

How do I care for my Energy Gym Shorts?

Here’s how you can get the most out of your activewear:

1. Cool Machine Wash: Don’t use hot water or harsh settings. Do not bleach or tumble dry. Wash inside out and avoid rough surfaces.
2. Wash Similar Colours Together: Wash with similar colours to preserve original colours. Don’t mix dark & brights.
3. Line Dry In the Shade: Hang inside out. If you iron, stay away from prints.
4. For Sports Bras: Remove padding before washing.
5. Fabric Softeners Are Fine

How Do I Wash My Seamless? Wash delicate seamless or mesh fabrics in a wash bag.

How Do I Care for My D-Maks? Use them as training shoes only. Change shoes before & after your workout. Use a leather waterproofing spray when cleaning.

How do I ensure colour matching in my purchases?

For optimal colour coordination, choose products within the same collection. Items from separate collections may show slight colour variations.

What if my item is faulty or damaged?

If you have received a faulty item, please contact our customer service team with clear pictures, a detailed description, and your order details.

What if I purchase from a wholesale stockist and there is an issue?

We will not refund or credit any items that aren’t purchased through our website. Customers will need to contact the wholesaler directly.

What payment methods do you accept?

We accept Credit Card, PayPal, Apple Pay, gift cards, and other major methods.

Can I purchase an Energy Gym Shorts Gift Card?

You sure can! A gift card is the perfect fitness gift. You can find our gift cards here. Gift cards are not exchangeable for cash.

How will I receive my Gift card?

Gift cards are sent electronically. If purchasing for someone else, you can elect to have the details emailed directly to the recipient. Any purchases made with a gift card where a return/refund is requested will be refunded back to the same gift card.

How long are gift cards valid for?

Gift cards are valid for a set period from the date of issue.

How do I use a discount code?

Simply enter the discount code at the checkout page in the ‘discount code’ field and click ‘apply code’. Please note that only one discount code can be used per transaction. Discount codes cannot be used on gift cards.

What is Afterpay?

Find all the information you need about Afterpay here.

What is Klarna?

Find all the information you need about Klarna here.

Can I use my discount code and Gift card on the same transaction?

Yes, you can use one discount code and multiple gift cards per transaction.

What happens if I forgot to use my discount code?

Once an order has been processed, we’re unable to make changes.

I am getting an error processing my payment?

Try using an Incognito browser and clearing your cache. If you’re still experiencing issues, contact support.

Do you have retail shops?

We have opened our first gym & clothing store. Check it out here. We’re aspiring to have spaces all over the globe. Stay tuned.

How can I become a Wholesaler?

You can apply to become a wholesaler here.

Can’t find the answer to your question?

Please contact our customer service team here.

Returning an order from the free gift card deal

Returning your order from the free gift card deal may result in the gift card being cancelled.